ETERNITY

The Customer has ten (10) days from the delivery date to notify us of the return of the item/s by e-mail. We will reply with return instructions within 24 hours during regular business days. Once the customer receives the return instructions the customer has ten (10) days to return the item/s (there are no exception). Expedited fees will not be reimbursed (example: Overnight or 2nd Day Delivery). The Product must be in resalable condition. We will not accept returns on any cremation products that have been filled with ashes. The Customer is responsible for the return shipping charges. If you are returning a product which is not personalized but has an add on you will be charged for the add on (example: name plaques). To initiate a return send a message through the form on the Contact Us page (you will receive a response within 24 hours during regular business days, if you do not call us).

Customized Items:

Including but not limited to personalized grave memorials, ceramic pictures, urns, memorial rocks, cremation jewelry and any other personalized item we may carry, if work has been started there will be no returns allowed. If work has not started on the item ordered customer may cancel the order without incurring any charges and a full refund will be given. Memorials.com reserves the right to replace the defective or incorrect products with one that meets the original order. You may be required to provide photographed details of the defective/incorrect product for internal review prior to any action being taken. Customer has ten (10) days from the delivery date to report a defective or incorrect product; and a free replacement will be shipped at no additional cost to the customer. To initiate send a message through the form on the Contact Us page (you will receive a response within 24 hours, if you do not call us).